Refund policy
Returns & Refund Policy
At Haus Évolaé, your satisfaction is our priority.
If you’re not completely happy with your purchase, we’re here to help make it right.
Returns
We accept returns for both defective and non-defective products within 30 days of delivery.
To be eligible for a return, items must be returned in new or gently used condition. Original packaging should be included when possible.
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5 business days.
For return requests, please contact us at:
📧 support@hausevolae.com
Return Process
- Email support@hausevolae.com with your order number and reason for return.
- We’ll respond within 1–2 business days with return instructions and the return shipping address.
- Once your return is received and inspected, we’ll notify you by email whether your refund has been approved.
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Refunds
If your return is approved:
- Refunds are issued to your original payment method within 5 business days after we receive your return.
- Shipping costs are non-refundable.
- If your order qualified for free shipping and is later returned, the original shipping cost ($4.99) may be deducted from your refund.
- This amount reflects the actual shipping cost incurred to deliver your order.
Exchanges
We accept exchanges for eligible items within 30 days of delivery.
To request an exchange, please contact support@hausevolae.com with your order number and details. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery and include clear photos of the issue.
We will gladly provide a replacement or a full refund, including any applicable shipping costs.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Heavily used or visibly worn beauty products
- Gift cards
- Sale or clearance items
- Promotional or free items
Order Cancellations
Orders may only be cancelled before they are shipped.
Once an order has been processed or shipped, it cannot be cancelled.
If you need assistance, please contact us immediately at support@hausevolae.com
Return Address & Processing
Return instructions, including the appropriate return shipping address, will be provided by our support team after your return request has been approved. Please do not send items back without contacting us first, as this may delay processing.
Returns are typically inspected within 3–5 business days after delivery to our returns facility. Once approved, refunds will be issued to your original payment method in accordance with the timelines stated above.
Processing & Restocking
We do not charge restocking fees for approved returns. However, items returned in a condition that does not meet the eligibility requirements outlined in this policy may be rejected and returned to the customer.
Fraud Prevention & Abuse
To ensure fair use of our return policy, Haus Évolaé reserves the right to deny returns in cases of suspected misuse, excessive return activity, or items returned outside the eligibility window.
Business Information
Haus Évolaé is operated by:
Olab Marketing Group LLC
Wyoming, United States
Contact Information
For any questions about returns, refunds, exchanges, or damaged items, please contact:
This Returns & Refund Policy is designed to provide a clear and transparent experience for our customers.