Shipping policy
Shipping Policy
This Shipping Policy describes how HAUS ÉVOLAÉ (“we,” “us,” or “our”) handles order processing, shipping, and delivery within the United States. Please read carefully before placing an order.
Processing Times
All orders are processed within 1-3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. You will be notified by email if your order is significantly delayed.
Shipping Times
Domestic Shipping (United States):
Estimated delivery time is 3-8 business days after your order has been processed.
To keep our prices accessible while maintaining quality, orders are fulfilled through our trusted global logistics partners and delivered by U.S. carriers for final delivery.
Please note: Delivery times are estimates and may vary due to carrier delays or peak shipping periods.
Shipping Costs
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Standard Shipping (Flat Rate): $4.99 per order
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Free Shipping: on all orders over $50
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Calculated Rates: Certain items may display real-time carrier rates at checkout depending on your location and cart size.
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Express Shipping: Currently unavailable
Tracking Information
Once your order has shipped, you will receive an email confirmation with your tracking number. Tracking updates may take 1-2 business days to appear.
You can track your package anytime here using the tracking number provided in your shipping confirmation email:
👉 Track Your Order
Shipping Restrictions
We currently ship only within the United States.
Orders cannot be shipped to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
Certain items may have additional restrictions based on size, materials, or carrier regulations.
Please note that delivery times may be affected by customs inspections, carrier handoffs, or other factors outside our control.
Damaged, Lost, or Delayed Shipments
While we are not responsible for delays or issues caused by shipping carriers once an order is in transit, we will make reasonable efforts to assist you.
If your order arrives damaged, incorrect, or appears lost, please contact us at support@hausevolae.com within 15 days of delivery and include your order number and clear photos of the issue. We’ll work with our shipping partners to assist you and determine a resolution when possible.
Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or other factors beyond our control.
Contact Information
If you have any questions about this Shipping Policy or your order, please reach out to us at: